2024 Women in Practice Management Forum-A Winning Combination

Video Transcription

Video Summary

The video involves a discussion between Stephanie, Director of Patient Care at Emory Orthopaedics and Spine, and Denise Assad, Administrator of Clinic Operations for the Spine Division at Emory Healthcare. They emphasize the critical role of collaboration between clinical and administrative teams to enhance decision-making and team engagement. Facing organizational barriers and rapid growth, they aimed to bridge clinical and administrative gaps for efficient practice. Denise shared her 10-year journey at Emory, highlighting communication challenges and lack of standardization across expanding locations. The COVID-19 pandemic intensified these issues, testing their ability to adapt while maintaining staff and avoiding furloughs. They lacked clinical leadership initially, which compounded their difficulties. The duo recounted reaching a low point, exacerbated by COVID and subsequent challenges like an EMR system transition. Collaborative efforts, improved communication, and shared governance became their strategy to address issues like staffing and patient care. They highlighted the importance of understanding strengths, weaknesses, and leveraging diverse skills within their team. Improvements were noted in staff retention and engagement scores, though they acknowledged ongoing work to sustain positive change in their organizational culture.

Keywords

collaboration

clinical leadership

communication challenges

COVID-19 impact

organizational growth

staff retention

administrative gaps

shared governance