Choose Wisely - Staff Augmentation vs. Outsourcing-Webinar Recording

Video Transcription

Video Summary

The webinar "Choose Wisely: Staff Augmentation vs. Outsourcing" began with housekeeping notes, emphasizing the use of the chat and Q&A functions for attendee interaction. It was noted that the session would be recorded and available on the AAOE Learning Center. Speakers included Nicole Alley, Darren Shalom, and Connie Renda, who discussed staffing challenges in healthcare, such as high turnover rates and staff retention. The session explored the impact of COVID-19 and the great resignation on healthcare staffing, with emphasis on understaffing and resulting issues like burnout and patient dissatisfaction.<br /><br />Strategies discussed included leveraging technology, such as AI and RPA, to streamline tasks and improve efficiency. The idea of using remote or hybrid work to cast a wider recruitment net and considering roles that could be outsourced or supported by staff augmentation were explored. Nicole explained how outsourcing could alleviate challenges, providing consistent service with less internal burden. The importance of vendor trust and making strategic partnership choices based on turnover and retention statistics was highlighted.<br /><br />Concluding themes involved the importance of understanding individual employee needs and crafting tailored incentives for retention. The session underlined the value of collaboration, continuous vendor communication, and assessing specific departmental needs to optimize staffing solutions.

Keywords

staff augmentation

outsourcing

healthcare staffing

COVID-19 impact

AI and RPA

remote work

vendor trust

employee retention

staffing solutions