From Backlog to Booked: Accelerating Case Velocity at Orthopedic + Fracture Specialists-From Backlogged to Booked

Video Transcription

Video Summary

Ken Takenaka, Director of Operations at Orthopedic and Fracture Specialists in Portland, Oregon, shared how adopting the IQ for Surgical Clinics platform revolutionized their surgery scheduling process. Facing challenges like staffing shortages, hospital constraints, and reliance on manual scheduling, they implemented IQ to gain real-time visibility, streamline workflows, and improve data management. This transition transformed scheduling from a reactive to proactive operation, increasing scheduler productivity by 32% and reducing the average scheduling time by 75%. The platform enabled longer booking horizons, reduced cancellations, and improved operating room utilization, leading to a 12% increase in surgical cases within four months. Furthermore, IQ’s automation identified and helped recover stalled cases, unlocking an estimated $400,000 in potential revenue. By enhancing transparency and empowering staff, the solution improved patient experience and operational resilience, serving as a catalyst for cultural change and scalable growth at the practice.

Keywords

IQ for Surgical Clinics

surgery scheduling

operating room utilization

scheduling automation

healthcare workflow optimization

surgical case volume increase