Improving Patient Care & Experience Through Onsite MRI-[PowerPoint] Improving Patient Care & Experience Through Onsite MRI

[PowerPoint] Improving Patient Care & Experience Through Onsite MRI

Pdf Summary

This document by Samantha Towler, Ancillary Patient Services Manager, outlines the benefits and operational practices of having an onsite MRI service to improve patient care and experience. <br /><br />Key benefits of in-house MRI/CT include enhanced customer service by eliminating the need for patients to travel to unfamiliar locations, reduced wait times due to direct scheduling without outsourcing to busy outpatient centers, and increased doctor satisfaction through faster, reliable access to imaging reports. Diagnostic accuracy is improved by utilizing a specialized radiologist group focused solely on orthopedics, which ensures more precise readings.<br /><br />Operational best practices focus on workflow optimization, scheduling, staffing, and patient throughput management. Automation has streamlined authorization processes, saving time and minimizing delays. The organization restructured scheduling so that the precertification team schedules patients directly after authorization, cutting down wait times and improving patient satisfaction. <br /><br />Staffing is tailored to volume, with a front desk staff member at each office covering staggered hours, authorization coordinators aligned with clinic demands, responsive schedulers handling calls and emails, and at least one MRI technologist per unit. <br /><br />Patient throughput benefits from immediate onsite MRI access, allowing physicians to refer patients directly to the MRI team for queries and safety screenings before patient departure. Scheduling remains full and efficient with minimal downtime. However, patients with pacemakers or defibrillators are referred to hospital or outpatient facilities with cardiology support.<br /><br />Overall, onsite MRI services improve the patient journey by offering convenience, faster diagnostics, and more coordinated care, resulting in enhanced satisfaction for both patients and providers.

Keywords

onsite MRI service

patient care improvement

in-house MRI benefits

workflow optimization

scheduling and staffing

patient throughput management

automation in authorization

orthopedic radiologist

diagnostic accuracy

patient satisfaction