Improving Patient Care & Experience Through Onsite MRI-[Replay] Improving Patient Care & Experience Through Onsite MRI

Video Transcription

Video Summary

This AAOE webinar features Samantha Teller, Ancillary Patient Services Manager at Tennessee Orthopedic Alliance (TOA), discussing benefits and workflows of on-site MRI and CT services. TOA offers MRI at five locations with CT available at some sites, improving patient convenience by eliminating travel to unfamiliar facilities. On-site imaging reduces wait times to about a week, enabling faster diagnosis and treatment, enhancing doctor satisfaction by supporting quicker surgical planning. TOA’s specialized musculoskeletal radiologists ensure diagnostic accuracy and direct communication with physicians. Workflow improvements include automation of insurance authorizations via a third-party, streamlining scheduling and reducing delays from 7-10 days to same-week appointments. Staffing involves cross-trained front desk, pre-certification, scheduling, and MRI tech teams to maintain coverage and efficiency. Patient throughput benefits from flexible scheduling, reserved slots for urgent cases, and handling special cases like pacemakers at external facilities. Samantha welcomes collaboration and provides contact info for further inquiries. The session highlights how integrating on-site MRI elevates patient care and operational effectiveness.

Keywords

on-site MRI

CT services

patient convenience

workflow automation

musculoskeletal radiologists