Operations Learning Moment-Embracing a Better RCM Model

Video Transcription

Video Summary

The speaker discusses the importance of recognizing, rewarding, and retaining employees in the revenue cycle management field. They emphasize the need to measure success using new metrics such as zero touch rate and work effort instead of traditional measures like AR days. The focus is on improving efficiency and effectiveness in the organization by incentivizing employees and providing them with structured data to track their performance. The goal is to create a lean, effective organization where employees are motivated and engaged in their work. The speaker encourages moving away from spreadsheets and towards using intelligence and data-driven decision-making for better outcomes. They advocate for recognizing and rewarding employees for their efforts and achievements, leading to higher retention rates and a more successful revenue cycle management team.

Keywords

recognizing employees

rewarding employees

retaining employees

revenue cycle management

new metrics

efficiency and effectiveness

incentivizing employees

structured data

data-driven decision-making