Hello and welcome. Thank you so much for joining us today for the digital bridge strategies to boost patient engagement and drive practice success. I have a few housekeeping notes just to get us started. All attendees are in listen only mode. So we're going to be using the Q&A function to gather questions for our speaker. We're not going to be using the raise hand function. So please do submit those questions through the Q&A and feel free to interact with other attendees by posting comments in the chat. And when you're using the chat, make sure you select all panelists and attendees from the dropdown so that everyone can see your message. The webinar is being recorded and it will be made available in the AAOE Learning Center after this webinar is completed and you will be notified once that is ready. Today our speakers are Kathleen Larson, Director of Sales for HealthAssist and Katie Masterson with Alaska Orthopedic Specialists. So I am going to turn it over to Kathleen to get us started. Excellent. Thank you so much. Welcome, everybody. We really appreciate your time today. We're really excited to have this conversation with all of you and have our guest speaker Katie on the call as well, where we're talking about the digital bridge strategies to boost patient engagement and drive patient success. So let's get started. Before we get into talking to Katie about her experience, we just wanted to share with you why building this digital bridge is so important in driving higher efficiencies. First of all, patients are expecting this digital convenience. They are digital consumers. In fact, 49% of patients want the option to check in or complete paperwork digitally before their appointment. And 63% of patients would switch providers for a better payment experience. So that just leads itself to saying the digital bridge is important. Your patients want it. But in addition, your staff will gain a huge advantage if you have a digital bridge. First of all, 90% reduction in manual data entries and scanning efforts. If you're using a digital front door, that's sending the data discreetly back to the PM and the EHR. That's an important distinction. I'm talking about not just sending a PDF back for your clinical, but discreet data going back for medical history, social history, family history, your assessments, et cetera. So in addition to all the manual data entry reduction and reduction in scanning efforts, approximately 10 minutes will be saved per patient by clinicians due to this strategy. And then lastly, you really, you know, if you add these two together, you're going to get better revenue, you're going to get higher efficiency. So this strategy is going to impact not only your front office, your clinical teams, but also your billing department. With no-shows, for example, you'll see a 30% decrease in no-shows using automated reminders. You're going to see a 50% reduction in patient wait times, which creates more capacity to see more patients. The patients are going to get through to see their provider in a much more timely fashion. So either you can spend more time with those patients, or we have capacity to add more patients to the schedule, which obviously does drive higher revenue. And then with this digital front door and the ability to collect payment in so many different ways, which is really convenient to your patients, you will see about a 65% increase in your payment collection. So a lot of very exciting things to talk about. But before we do, we just wanted to engage all of you and ask you what are some of your inefficiencies that your practice is experiencing right now? So even if you have a digital front door, maybe you still have a lot of paperwork playing around. So share with us, are you still struggling with the data entry and the scanning work? Whether you're on just traditional or you are using a digital front door, are you still having to do data entry and scanning? Are your clinicians spending a lot of time on the manual data entry work, clinical screeners and things like that? Is the paperwork so lengthy to check in patients that there's a big wait time? Are the call volumes for scheduling, et cetera, taking too much time? And is it very time consuming to verify patient insurance and collecting payments? So take a look at this poll and engage with us and let us know what you're experiencing. Let us know how you feel. So I think we'll just wrap this up in just a moment. Okay, we can go ahead and publish the results. Navaneeth. Okay, so it looks like the call volume is where is the greatest inefficiency for all of you on this webinar today. So we'll definitely hone in and talk to you about the digital strategies to handle those increasing call volumes. Am I supposed to share these results or are you, Navaneeth? I'm seeing share results. Should I click it? I've shared the results, Kathleen. Okay, awesome. Thank you so much. Okay, very good. Then we'll move on. Okay, so let's now bring Katie into this conversation. I would like to bring Katie on. She's from Alaska, orthopedic specialist. And important to note, Katie uses Greenway Intergy. So when we refer to some of the screenshots, you will see the Greenway Intergy screenshots. But we integrate with many different PMs and EHRs. But just because Katie's using Intergy and she's our speaker today, we wanted to showcase some of the results she's getting. And so we are going to be showing you those Intergy screenshots. So let's get started. So one of the biggest impacts of building that digital bridge is to streamline access to care and allow you to engage with patients. So in our platform, which is very robust, we harness the ability to optimize schedules using self-scheduling. This is a really hot feature that a lot of our customers are looking for. The ability for patients to have self-service, have AI-driven workflows for provider preferences. A lot of times providers don't really embrace self-scheduling is because they really want to make sure their provider preferences are taken into consideration. And with our partner, Kiona Health, it absolutely is. So there's wait lists and rescheduling options. This really helps streamline access to care. If in your platform, which Check and Assist has, you're reducing no-show rates by giving those automated appointment reminders. And you really want to make sure when you're doing these automated reminders that these confirmations are going back into the PM. So everybody knows with ease this patient has confirmed their appointment. And then you want to offer that pre-visit registration, especially if you have patients that are injured, you want them to be able to do everything in the comfort of their own home. So streamlining access to care by offering that pre-visit registration reminder. Keep in mind the patient doesn't have to download an app and know a username and a password. Simply by doing our pre-visit registration, they just have to put in first name, last name, and date of birth, making it super easy for the patient to do their pre-visit registration about three days before they even come into your practice. So let's talk about how you can let the patient use that digital front door. The first one is that pre-visit registration link, which I just showed you. Let's the patient do their pre-visit registration about three days in advance. Very flexible for patients with injuries to register at their own pace. Then let's say a patient doesn't have a smartphone or they forgot to use their link and they left their phone in the car. You want to always have that digital front door. So we recommend having a handheld device. In our case, it's an iPad integrated with a credit card device so that you're not having to rent proprietary equipment every month. You don't have to rent anything. You just purchase your iPad at the Apple Store. You buy the case with the integrated credit card device and now you have a mobile kiosk for your patients. Super easy. That way you're always having that digital front door. You're never breaking out the paper. We don't want you to ever go back to paperwork at all. We believe that's the cascade failure for your practice. The other way to streamline access to care is let's say the patient did do their pre-visit registration link. You can give them a QR code at your front office. You can have QR codes throughout your lobby. Patient will scan that QR code and now they just arrived themselves. So you're really driving patient self-service and you are really reducing wait times and getting that throughput of patients not wanting to wait and getting in to see their provider quickly. And if you do want a form factor maybe for your physical therapy or you know your frequent flyers are coming often, the kiosk option with our platform is super cost effective. We're talking about having a kiosk for less than $1,100 where the patient just could go up, walk in, first name, last name, date of birth and update their demographics, make a payment and be done and get back into that physical therapy appointment. So this is how we streamline intake. I just wanted to turn it over to Katie now and just ask her some questions. So before we dive into too much detail about the product, let's hear from you Katie. How was the check-in process before and what changes did you see once you adopted Check and Assist, that digital solution? Sure, so we started with this platform I want to say it was about about three years ago I think is when we switched over. Prior to doing that we had patients that were coming around 45 to an hour early is what we were requesting so that they could complete all of the paperwork on paper by hand and then leave enough time for imaging if that was required as well. So that was definitely crowding our weight room. It was taking a very long time obviously for patients to do that and then when we switched to Check and Assist, first of all we had a lot of patients that were pre-registering. Previously they weren't because they would have had to print off the paperwork at home and some people didn't have the time or energy to deal with that. So we definitely saw an increase in pre-registration but on top of it with using the digital platforms that were available it was taking maybe 10 to 15 minutes max for them to complete all of the same paperwork only digitally, so much faster. So that's amazing. So what do you think your pre-registration numbers are? I would say on most days I would say easily 60 to 80 percent. That's amazing because that's one big question a lot of prospects have is will you get the adoption? Will you get people to do this? So with your patient population you're seeing anywhere between you said 60 and 80 percent that really is amazing and if they're coming in 45 minutes before the reduction in wait times seems pretty significant. Would you say it's about 90 percent reduction or what's your reduction that you're seeing in wait times? Yeah, I mean that sounds accurate about 90 percent. I mean like we said going down from 45 to an hour to 10-15 minutes to go in and out and that's if they haven't done any of the pre-registration. Sometimes they, depending on our demographic, they may get part of the way through the registration and then get stumped on a question or but the good thing is it does save the progress so we can always help them complete that from where they left off once they get here. So again it still definitely cuts down on the time that they're spending waiting before they're brought back to see the provider. Absolutely, which is a very good point. Patients get frustrated if they're using a digital check-in solution and they start it maybe they get interrupted or stop it but then they have to start all over again so that's great that you mentioned that. That's that's something patients really like that they if they start it but they get distracted or have to stop for whatever reason they can come into your office and pick up from right where they left off which is which is nice. I'm sure your patients really love that. So as an orthopedic practice what did this mean for your patients? Tell us a little bit more about what your patients are saying and what what's been their experience? We've had really positive feedback you know occasionally there's you know the very elderly especially with it being Alaska and the demographic up here we've got some people that live very remotely and definitely do not do technology at all that is way out of their wheelhouse. So you get those occasionally up here but not very often and again our staff are really they each as part of the training they each got to go through this and set themselves up and go through the process as from a patient standpoint so that they can assist patients with doing it. So you know we get the occasional that they they stumble through with the technology but for the most part the feedback has been really positive and I know it's it's it's simple it's you know a click and they're on to the next page and it's just so easy and so most of our patients it's definitely positive feedback. That's amazing and so you're still using the the iPad to collect the data you still have that digital front door you're just assisting is that correct? That's correct so we do have four iPads in the office that's how many we started with to see if we needed more or less we actually because we're looking at some other digital solutions as well to incorporate with this because it's gone so well that the four have got that's that's worked for us so far. Patients do have cell phones and like you said can use the QR code if they're if they want to use their cell phone but I find most people who are are savvy like that and use their cell phones they've already pre-registered. So really the demographic that's using the iPads when they come into our office are going to be the older people they're less comfortable with with technology or can't see it on the cell phone because they're they're older. And you know given it's orthopedics you have patients that are injured it might be hand injuries, leg injuries, etc. What what's their feedback about having a digital front door? They definitely it's much easier again our the way we live up here the lifestyle we see a lot injuries from fishing, hunting, lacerations from knives, some gnarly stuff out in outdoors, rock climbing. So we do have a lot of injuries coming with upper extremity injuries and and filling out paperwork with a broken hand or a broken shoulder that doesn't work out well and they're trying to use their non-dominant hand to fill out stuff by hand and it was it was a joke. So this is just so much simpler because even if you're using your broken hand if you just have to click with a finger you can do that it's not that hard. So I know that they they definitely appreciate the ease that it has provided with moving to digital versus having to do this on on paper having to bring somebody with you so they can help you and my staff is not as sidetracked with having to help them as well. Right that's that's outstanding excellent. So let's dive into a little bit more how this is set up. So how we really want to automate your workflows so you you know you have your appointment types this was all done during implementation you know you shared with us the appointment types and then we set up the workflow for you. So typically for a new patient we're collecting the demographics and we are presenting the copay and then we're collecting this data surgical history medical history any assessment forms we're sharing with them the social history the consent forms so the e-signature everything going back into intergy into the imaging folder and then collecting the payment. And then you can set up a workflow for established patients right so typically it's your demographics but if they do have an outstanding balance we're asking them to pay. So you're getting the copay the outstanding balance any expired consent forms and then once again you know we're helping facilitate the payment. So the way this is set up this is how we're really trying to drive that automation and you also have the option to use our standards but if you want any custom work and this is big in orthopedics a lot of orthopedic practices are frustrated because they're forced to use a standard but we want to get rid of all your paperwork so we'll do your standard and any custom forms for you via your request. So it's a vendor that can do both we've got a large organization that can do that custom work for you guys. In the dashboard you can see that if it's by the appointment type this is going to drive that automation of those workflows we just mentioned but we also have something called forms on demand so that if something couldn't be added to the workflow you always have the ability to present a digital form without breaking out the paperwork because we really want to reduce the paperwork. So these forms on demand can be presented to the patient they could be added to a workflow in motion they could be selected and picked and presented to the patient when they're sitting in the back with the provider or if you have telehealth you could use this function to even send a form to a patient if they're not in your office. So just wanted to point out that if you're using a digital intake solution today all you folks on the webinar but you still find that you are breaking out the paperwork perhaps in the back office forms on demand will really help you keep your workflows digital all you need to do is click on that icon and add the form. Once again you can add it at the beginning you can add it when the patient's in the back office or even when the patient is not even in your office and you want to send them a form. So you can have favorite forms all forms previously signed aging forms so you know if it's aging soon you can present that form to the patient and get it on file. So some really great features here of on-demand forms to keep your workflow 100% digital. And then in the orthopedic world, you have so many clinical assessments. We'll just take a look at this, who's junior want to make sure that we auto score it and we upload it immediately into your documents section. This example is Intragy's imaging folder. So it's categorized by name of the type of form. And then not only do we put in the imaging folder, but this is really great about our solution. We will put that score back into the note. So you can see in this example, the clinical team maybe have handed the iPad to the patient, had them do the who's junior. It could be the oswestry, it could be anything. We auto score it, we uploaded it into the imaging folder and we put it into the note, the score discreetly. So that reduces so many manual tasks for your team. So if you're selecting a vendor, if you're using a vendor, keep in mind this next level of automation really makes a huge impact for your staff because they don't have to do any of the data entry even of just the score, okay? So just wanted to point out for all of you, there's a very robust library that we have for ortho specific clinical assessments. It can be your who's, who's, your oswestry, your Romax, your fall risk assessments, any of your MIPS. MIPS questions that you really need to gather to drive that MIPS score. You can make it a mandatory question. We will get it uploaded back into your PM in the documents section and then push that score discreetly into the note. So here's just an example, once again, back to Entrogy. What does that look like? So this has tremendous value for reducing manual tasks for your clinical teams, okay? So let's just take a moment. And so once again, you can add the forms as part of an automated workflow or use it as on-demand forms, okay? So another thing that we do really well is we can take any anatomical drawings, any pain diagrams and present that to the patient as well. This can be done during pre-visit registration, which is why we're showing you the mobile phone view or once again, in the office on the iPad. But the patient can pick the body part that's causing them pain. They can have a dropdown and identify what is the type of pain. And then this will be uploaded back into your documents section, where the pain is and what type of pain it was. So Katie, share with us, how did the digital process impact your staff during check-in? What benefits did your front desk as well as your clinical team experience? Right, so previously the front desk was collecting obviously all the intake paperwork and then having to scan it in and manually input most of the demographic information. And then when it comes to forms such as this, like health history forms, medications, the other nice thing that I know our clinical staff really liked is the medications, the options were when the patient starts to type something, it actually creates a dropdown list spelling different things. So we had a lot of patients coming in that would be filling out forms and not spelling medications correctly. So we weren't sure what they were actually taking. So that definitely helps. What's nice about the health history forms and the medications, again, for our clinical staff, when they were rooming patients, all of this information is actually pushed through into the patient's chart. So when a patient is getting roomed by our clinical staff, rather than our clinical staff spending 15 minutes entering information from the paperwork again into our system, our EHR system, now they get to review it and then simply talk to the patient about what they're seeing from what the patient put in. They might be asking them questions about medications and then they're actually able to spend more time talking to them about why they're here to see us rather than inputting information. So it definitely gave us a better opportunity to engage in patient care rather than focus on inputting data. And so I definitely think that helped and our patients have appreciated, they feel like they're being listened to rather than just asking questions and inputting data and not really paying attention to them. That's amazing. And if you could quantify, like how much time the clinician has saved, because we talk about burnout all the time. I mean, how much time does this save your clinicians? I would say we cut down on our time rooming patients at least by 50%. And again, even though it's less time in the room because they're focused on that patient and not inputting data, I feel like the patients don't feel like they're losing time with providers or losing time with our inmates or the nurses, whoever's rooming them, the focus is on them. So it's less time in the room, but the focus is on the patient. So it's a more positive experience for everybody. Right. Awesome. That's fantastic. So we've got customers that say that, maybe that it was taking them 10 to 15 minutes to do all the data entry, but now it's taking them only like five minutes and then they can see more patients or have more times with the patients. So you're definitely seeing clinicians having more time, which is amazing. Going from, yeah, about 20 minutes to 10 minutes, maybe. 20 to 10, that's significant. That's significant. So let's talk about, this is one other thing that we offer, just you're collecting a lot of data. We can give you an analytics package that helps you see at a glance on a dashboard, really important metrics like PROMs. We have a very robust communication platform, which Katie is gonna speak to about in a minute. But so in addition to your pre-visit registration and your appointment reminders, you have the ability to do broadcast messaging and have that communication at scale. You can promote preventative care screening for targeted audiences. You can send broadcasts about new services, educate patients with condition related information, make office related timely announcements. So this is just an example of broadcast messaging. We also have bi-directional secure chat, truly a HIPAA compliant way to have bi-directional texting with your patients. And so a lot of really great features here. So another important thing is pre and post instructions based on the appointment type. So if you want to make sure that you have prep instructions or anything like that, you can use our solution to communicate. So you can also do patient surveys. So the solution is really robust. So before we move on, Katie, tell us a little bit about what were some of the business impacts of using patient communication, patient communication features with respect to various reminders or secure chat. Tell us a little bit about that. Right. So this is definitely hands-off for my staff. It goes out automatically. It integrates with the EHR system. So the schedule gets pulled through to health assist and then automated messages go out to the patients, reminding them of their appointments, but also encouraging them to click on the link to pre-register. So previously our staff was emailing paperwork to patients. So they were spending a lot of time on doing that. And then again, with the secure chat, if they respond and say that they need to reschedule or cancel, we can actually respond back to them and send them a message on secure chat, which frees up our phone lines. It's a much more efficient way. So we're not clogging the phone lines with patients who are trying to get in with us or maybe have questions or concerns. So that definitely helped with that cut down on staff time, for sure, not having to send out that paperwork manually to emails. The other nice thing too, is with those reminders coming out, we actually can visually see if there was any errors. So maybe a staff member inputted an email or a phone number incorrectly. So we see if there's an error, it's not a valid email address. We can correct that. It's also nice that we do look at it the day before it's part of our process for preparing for the next day as we look and see how many patients haven't registered. And then we can manually actually push that through again, just in case maybe somebody got the message, but kind of forgot. And then again, that we see an increase, but just those, the few that are left that haven't pre-registered, they usually do as well. So yeah, I definitely, this has really freed up time for our staff, not having to do all of this manually. Absolutely, and then you also mentioned before that in your secure chat, patients can even upload photos like a hand wound, and that will go into the imaging folder. So you don't lose that continuity of care with the secure chat, which is tremendous, tremendous. Yeah, they can reach out to us. So if we have maybe a patient that's post-op and they have concerns about wound care, they can send us pictures and our clinical staff can respond to that with next steps, either pop in for a visit, let us change it, or what needs to happen, or if it's normal. So again, it's easy to do that using the platform without having to use phone calls. And it is a secure form, so no sending emails from patients that we don't know if it's secure or not where they are. So this is a much safer way to communicate with them. Right, and reduce the call volume. So another aspect of the solution is the ability to do eligibility benefits. You can do it in batch or do it real time. You can also have an automated co-pay mapping, which our customers love, that we will automatically select a co-pay for you, just like this screenshot has shown you there, as well as this is something new, Katie, that we need to show you, is that we've also added in HCPCS codes, so you can drill down to that HCPCS code level and find out if any services like x-rays are even covered. So we talked about we can help you with payment collection, right? So during pre-visit registration, at the point of service, from the front desk, using the QR code, you can collect via widget on your website. You can collect via the dashboard or even send broadcast messaging for large outstanding balances, because in this platform, we want to make sure that we are helping you accelerate collections. So even payment plans, this is something that is now automated. Patient can choose the payment plan. We'll go out with a token and we will take the dollar amount and we'll give them updated information every step of the way. We'll do payment reminders. We'll gently nudge them that they owe a certain amount of money and then give them the link to pay here. So Katie, talk to us about what were some of the business impacts of using patient communication features with respect to the various reminders for secure... Oh no, I already asked you that one, sorry. Tell us about the collections. How has the payment collection experience changed for your staff and patients? Again, it's kind of reduced the burden on the staff of having to nudge people for many. They register if they are an existing patient and have a balance. It prompts the patient at the end of registration to do a payment right then on a previous balance. The software is smart. So when we have different insurance plans that we select, like you said, sometimes those copays are not already in there, but it gives you the opportunity to select it. Now going forward, people with that same insurance plan, it's gonna auto-populate that and it's going to prompt the patient to make a payment, a copay, before they ever even come in. So we're not having to badger patients at check-in or check-out, which again, plugs the window and creates a situation where we're not available to answer phones because we're dealing with having to try and collect payments. They're able to do that all by themselves. And then also the payment plan is amazing. We were doing that as well manually. Every month, my staff had a file that on first, we charged these credit cards. On the fifth, we charged these credit cards. So now it's all automatically done for us. And it just pushes through to the HR system where we can apply it to the patient accounts. So that has been seamless. It's super easy and we don't have to deal with it at all anymore, which is lovely. That's amazing. And your front desk now doesn't have to have that awkward conversation, right? About how much someone owes. Yeah, it's really nice. You know, they can say, hey, but if we see that they haven't opted to make a payment plan again, maybe that may be somebody that's just not super familiar with the digital platform and we can help them along the way with getting that set up. But for the most part, it's really helped automate the process of collections. We definitely have seen an uptake in, I don't have to badger the front desk like, hey, why are you not collecting co-pays? Why are you not collecting co-insurances? And it's definitely increased that. So there's less statements going out every month, which reduces again, cost for the business. Absolutely, absolutely. So we'll just take it home here now since we're just a little bit over. Just wanna ask you, looking at the platform as a whole, how has it impacted your operations and anyone on the call today that might be looking at a solution, what tips do you have for them about choosing a platform like Check and Assist? Sure, so when I started looking at moving to a digital solution, I did first go to partners of my EHR system to make sure that there was a seamless transition between the two different systems. And there was a number of options. And what I found with Health Assist is they were actually more flexible when it came to making things customized for us. And they also had a bunch of other options that would help our office work more efficiently. This has been extremely impactful to our business. We have more than doubled in size in three years. We have increased our patient volume significantly without losing, like I said, patients don't feel like they're being pushed through without any personal care. It's just that we're much more efficient with our time. We would not have been able to grow in that capacity the way that we have without moving to a digital platform that has really helped free up time in our office and made our time and our space more efficient. I don't regret it in the slightest. It's been a really good decision for our office to move to the system. Fantastic. And then would you, anyone looking at making this decision, how important is it then that the vendor's responsive? Has that been a good experience for you? Wonderful. So, you know, with obviously, you know, things change all the time and with COVID, you know, that's changed the way that we function as an office on a, you know, going up and down, up and down. And it's, if we need something changed, we email and they respond extremely quickly. I mean, within, I would say easily within an hour, they're responding to us, you know, when we have ideas about, we wanna maybe switch something up. I just had staff the other day decide that one of our front office staff had said, hey, you know, I think maybe, can we change the auto response when a patient says they wanna cancel or reschedule? Can we change what the auto response says? And I know we can't, absolutely. We just need to email you guys and let you know, hey, can we make this change? And it's done immediately. They're extremely easy to work with. And like I said, making any changes as external forces force us to change things, it's been really, really easy to do things. And over the last couple of years, you've taken feedback from us, I know, and changed some things that I think that the software could improve on. And you're more than willing to do that and to work with us on that. So it's been a really positive experience working with the staff over there. Thank you so much. And we think our offering for ortho practices is so good because we've gotten your input, real live user that's in the ortho field. So we've been able to deliver a product that's good for everyone in this field. So the solution is robust. You can customize it. You can choose, you wanna take baby steps and only do one module at a time, you can. We will be at AAOE in Chicago. So we would love to see you if you're gonna be there to stop by. Just wanted to close out with one more poll and then we'll return you to your day. Which of these features are you most excited to use? Share with us, is it self-scheduling? We wanna know what are the hot buttons? What's most important to you? Is it a bi-directional integration with the PM and the EHR? Is it automated insurance eligibility verification with that co-pay mapping and the HCPCS selection? Is it digital payment methods or is it the patient reminders, broadcast messaging and secure chat? So we're gonna end it with a poll. Let's hear what everybody thinks is most exciting. We can publish this poll. Go ahead, Navneet, publish the poll. So the majority of you are super excited about just the patient self-check-in technologies, letting the patient drive the entire experience. So we are super grateful for your time today. We hope to meet more of you in person at the AAOE Conference in Chicago. And if you have any questions at all, you can reach out to us. We're happy to meet with you one-on-one and discuss your unique goals and objectives for your organization. Once again, Katie, thank you so much for taking time out of your busy schedule. It is so much more valuable for the audience to hear from you and your experience. So we're really grateful for your time and thank you to AAOE for launching this webinar for us. Thank you, everybody. Thanks so much. The recording will be made available to everybody and you'll be notified when that's ready. And thanks so much for attending today's webinar. Thank you, everyone. Have a great day.

digital bridge strategies

patient engagement

practice success

digital front door

self-scheduling

automated reminders

QR codes

patient satisfaction