The Digital Bridge: Strategies to Boost Patient Engagement & Drive Practice Success-The Digital Bridge

Video Transcription

Video Summary

In today's webinar about digital bridge strategies to boost patient engagement and drive practice success, the speakers Kathleen Larson and Katie Masterson discussed the importance of implementing a digital front door in medical practices. Patients now expect digital convenience with options to check in and complete paperwork digitally before appointments. The digital bridge strategies not only benefit patients, but also provide significant advantages to staff, including a 90% reduction in manual data entry and scanning efforts. The use of self-scheduling, automated reminders, and QR codes for patient check-in has led to increased patient satisfaction and reduced wait times. The platform also offers features like secure chat, automated payment collection, and analytics for practice efficiency. Katie Masterson shared her experience with Check and Assist, highlighting the impact on patient care, time savings for staff, and the improved collections process. The platform's customization, responsiveness, and ability to integrate with EHR systems have made it a valuable tool for streamlining operations. Attendees expressed excitement about features like self-scheduling, automated insurance eligibility verification, digital payments, and patient communication tools. The speakers encouraged further exploration of the platform's capabilities and invited attendees to connect at the upcoming AAOE conference in Chicago. The session closed with a poll indicating strong interest in patient self-check-in technologies. Attendees were thanked for their participation, and the recording of the webinar will be made available for reference.

Keywords

digital bridge strategies

patient engagement

practice success

digital front door

self-scheduling

automated reminders

QR codes

patient satisfaction