The Secret to Scaling Patient Access: When to Lean on Vendor Partners-video1673027469

Video Transcription

Video Summary

In the webinar, Danelle Newman, Director of Patient Access at OSS Health, and Laura Pata, AVP of Customer Success for Infinix, discuss the operational challenges and solutions at OSS Health. Danelle shares her experience overcoming staffing shortages by partnering with Infinix to handle imaging and authorizations, improving efficiency and patient scheduling times. This partnership allowed OSS Health to focus on urgent cases while Infinix managed routine orders quickly, with AI assisting in reducing authorization times significantly. The focus was on building a strong partnership, maintaining transparency, and ensuring job security for the staff by reinforcing the importance of their role in the organization. The collaboration also supports OSS Health’s continual growth, onboarding new physicians without stressing about recruitment for authorizations. The session emphasized the importance of tailoring solutions to fit specific operational needs and maintaining strong communication and partnership with outsourced vendors to improve service delivery.

Keywords

Patient Access

Staffing Shortages

AI Authorization

Operational Challenges

Partnership

Healthcare Efficiency