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Customer Service Learning Moment
Description
Team STEPPS


Team STEPPS (Strategies and Tools to Enhance Performance and Patient Safety) is designed to help health care professionals improve patient safety and quality through effective communication and teamwork skills. This session will provide an overview of four key teamwork competencies (communication, leading teams, situation monitoring, and mutual support), provide tools that you can use immediately in your practice, and discuss how an orthopedic clinic has successfully implemented and supported Team STEPPS for over ten years.

Cultivating Collaboration, Peak Performance, Innovation and Engagement

What do top managers and leaders do to gain voluntary contributions of discretionary performance, engagement, alignment, ownership and creativity? How do they create accountability for desired results at every level of an organization? How do they ensure that key strategies are not slowly suffocated, but instead produce extraordinary results? They embrace the abundance of ideas, talent, leadership and differentiation that exists in all organizations.

Peak performing teams and cultures understand that leveraging diversity of thought, being open to perspectives of others, open and candid communication, talking about the difficult things to see reality and offering and seeking feedback in a positive forward-looking manner are essential.

Learning Moments are free for AAOE members (discount applied at checkout).
Summary
Availability: On-Demand
Cost: Member: $0.00
Non-Member: $25.00
Credit Offered:
No Credit Offered
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