Employee engagement and productivity are key to running an efficient and profitable orthopedic practice. In this webinar, we’ll explore a real-world incentive program designed to motivate and reward billing, front desk, and phone staff for their contributions to practice success. Learn how structured incentives can improve collections, patient satisfaction, and overall workflow efficiency. We’ll discuss the key metrics used to track performance, how to align rewards with practice goals, and strategies for sustaining long-term engagement. Whether you’re looking to enhance staff motivation or implement a new incentive structure, this session will provide actionable insights to help you build a more productive and satisfied team.

Learning Objectives:

1. Understand the Key Components of an Effective Incentive Program – Learn how to design an incentive structure that aligns with your practice’s financial and operational goals while keeping staff motivated.
2. Measure Success Through Data and Performance Metrics – Discover which key performance indicators (KPIs) drive success in billing, front desk, and phone operations and how to track them effectively.
3. Implement and Sustain Long-Term Engagement – Gain strategies for rolling out and maintaining an incentive program that fosters continuous improvement and staff retention.

Speaker:

David Kobasa, Practice Manager, South Shore Orthopedics

David Kobasa is the Practice Manager at South Shore Orthopedics in Hingham, MA. Prior to joining SSO, David Kobasa spent 12+ years with RehabCare as an Executive Director for Rehabilitation Services with Care New England (RI) and as an Area Rehab Director with RehabCare (Kindred) overseeing 17 skilled nursing facilities throughout the Northeast Region. With over 20 years of clinical and Healthcare management experience in the post-acute sector, Mr. Kobasa has demonstrated consistent success in leadership, operations and customer service initiatives.