Measuring Success: KPIs for Orthopedic DME Programs [AAOE DME Series Session 2 - Measure]
Description

You can't manage what you don't measure, and DME is one of the most under-measured service lines in orthopedic practice. This session fixes that. 

Effective DME programs run on meaningful data, not gut feel. Alek Johnson walks through the key performance indicators, reimbursement trends, and financial metrics that DME leaders use to monitor program health, navigate payer challenges, and make the case for continued investment. You'll leave with a working set of benchmarks you can bring back and apply immediately, plus real answers to the reimbursement questions that come up every day on the floor. 

As with every session in this series, Alek's presentation is followed by an open roundtable where you bring your program's specific numbers and challenges to the table. 

Learning Objectives 

  • Identify the operational and financial KPIs that matter most for DME programs.
  • Understand common reimbursement and insurance challenges impacting DME performance.
  • Use data to drive performance improvement and financial decision-making.
  • Benchmark staffing, utilization, revenue, and reimbursement metrics against a peer program. 

This series is made possible with the support of Select Ortho.

Speaker

Alek Johnson, MHA
Director of Cast Room & Durable Medical Equipment at Midwest Orthopaedics at Rush

Alek Johnson is Director of Cast Room & Durable Medical Equipment at Midwest Orthopaedics at Rush, based in Chicago, IL, where he leads multi-site DME operations across 7 clinic locations and 12 ASCs. He oversees programs including bracing, biologics, cold therapy, and injection workflows, with a focus on scalable growth, compliance, and patient experience. Alek has driven significant revenue expansion through standardized workflows and strategic vendor partnerships. He serves as a Senior Advisor within the Academic Orthopaedic Consortium (AOC) DME Leadership Group and collaborates with peers and industry partners to advance national best practices in DME.

Summary
Availability:
Registration ends on September 15, 2027
Location:
Online Meeting
Date / Time:
Sep 16, 2026 2:00 PM - 3:00 PM ET
Cost:
Member: $0.00
Non-Member: $50.00
Credit Offered:
No Credit Offered
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