OasisLMS

High deductibles and under/uninsured patients declare that your front desk is a much larger portion of your patient collections. This session covers designing AR policies and payment protocols that separate payment from care, navigate prompt pay laws and discounts, and use electronic options for predictable income.

We'll also cover who should introduce these policies, how to time them, and how to get providers involved. We will cover internal controls like staff roles, access issues, and daily checks-and-balances that prevent embezzlement. Using real-world examples of theft and proven methods to protect your practice, We'll complete the circle of secure, practice-wide financial policies.

Learning Objectives:

• Identify strategies to design AR and financial policies that address the burden of high deductibles and under/uninsured patients.
• Describe team and individual roles and processes for communicating financial responsibility to patients that support enhanced/predictable income and a positive patient experience.
• Recognize financial control weaknesses that create opportunities for embezzlement and apply daily check-and-balance procedures to protect practice finances.

Series made possible with the support of Athelas

Susan Childs
Founder, Evolution Healthcare Consulting

The founder of Evolution Healthcare Consulting, Susan Fink Childs has over 30 years of experience in healthcare, serves as a medical practice advisor for a diverse array of physicians and medical systems. Susan serves as coach, educator, workshops and training in communications nationwide. 

Her trusted and proven approaches help practices establish conscious processes that actively promote self-awareness, creating high performance symbiotic teams. As an orator, thought leader, and communications specialist, Ms. Childs is a national speaker and international author on emotional intelligence and leadership, communication, collaboration, operations, and conflict resolution. Her established professionalism relates to leadership and Emotional Quotient.