Unlock the secrets to taking the sting out of negative patient reviews! Join host, Al Norweb, CGO at Surgimate, as he chats with Kemuel Carey, CEO of Peninsula Orthopaedic Associates, and Jonathan Dunford, COO of Michigan Orthopaedic Surgeons, in an educational session that takes a deep dive into the crucial art of understanding and effectively responding to negative reviews. Here's what you'll learn:

• Master the technique of turning negative patient feedback into teachable moments.
• Develop your toolkit for managing the impact of patient reviews on employee morale.
• Discover the many ways technology can help you maximize service delivery and recovery.